Support

Looking for help? You're in the right place.

Frequently Asked Questions

Check out the Start Here course to watch the Quick Start video that covers how to use all the features of the Academy. It also has some recommended Learning Paths to help you choose which course to take next. 

As a Writing Mastery Academy member, you'll get access to the members-only Writing Mastery Community, powered by Mighty Networks. Within 5 minutes of joining the Writing Mastery Academy, you should receive an email invitation to join the Community. Look for the subject line "Your invitation to join me in Writing Mastery Community."

If you don't see the email right away, please wait a couple minutes and check again. Also, be sure to check your junk folder. 

Once you have the email, take the following steps:

  1. Click the "Join Me" button in the email.
  2. That will lead to the Community Landing Page where you should see a Join button. Click that.
  3. The next page asks for first and last name, so enter those as this is the first step of the account creation process, and click Next in the top right corner.
  4. The following page asks for an email address and password. Enter those.
    1. IMPORTANT: Be sure to use the same email address that you used to sign up for the Writing Mastery Academy. 
  5. Then just click the Create Profile button in the top right corner, and you're in!

If it's been more than 5 minutes and you don't have an invite, or if you have any questions about the process, send an email to [email protected] and we'll get you set up.

The Writing Mastery Community is the best place to ask questions and to help other writers by contributing your own thoughts and tips. 

Each course has its own Topic section in the Community where you can post your questions and get help.

We also host regular live Webinars where Jessica Brody will be available to answer questions.

The Writing Mastery Community is the best place to ask questions and to help other writers by contributing your own thoughts and tips. 

We have a topic section dedicated to each Course, a topic for finding critique partners, and a topic for general questions. 

We also host regular live Webinars where Jessica Brody will be available to answer questions. 

Your Writing Mastery Membership includes access to all our on-demand courses, our live webinars, Office Hours, the Writing Mastery Community, and more. Check out the Quick Start video in the Start Here course for more details on how to get the most out of your membership. 

You can change your password any time by clicking your Avatar in the top right of the page, and clicking Settings. 

On the Settings page, you can change your password, and also edit your personal information or billing info, email settings, upload a new Avatar image, and change your Time zone.

We have a 30-day money-back guarantee. If you find that the Writing Mastery courses or membership isn't right for you, send a message to our support team at [email protected] within the first 30 days and request a refund. 

For Memberships, you can cancel anytime, but if you cancel, you lose access to all Courses and bonuses. After the first month, there are no refunds on any prior month, but you can cancel your next month.

You can cancel your Writing Mastery Membership at any time. 

  • Click on their Avatar in the top right of the page.
  • Select Settings from the dropdown
  • Click Billing Info in the top right of the page.
  • Click Cancel (if you signed up using a credit card) or click to the link to go to your Recurring Payments page on PayPal (if you signed up with PayPal) and you can cancel from there. 

 

Still need help?

Not to worry! You can always email our support team at [email protected] and we'll get back to you as soon as possible (usually within 2 business days).

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